Telecom technician Job at Epsilon Inc., Columbia, SC

VE5YSnU0eC9vRTkxbE9RR1JHQkcwNFdFb1E9PQ==
  • Epsilon Inc.
  • Columbia, SC

Job Description

Telecom Technician II



Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.


Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.



Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.


Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.



Where you’ll work:
You will be working onsite at the Internal Revenue Service’s Columbia, SC location.



Our Customer’s Mission:
Epsilon is partnered with the IRS to assist them with their increased technical support needs as they a undergo a nationwide hiring surge. Epsilon’s team members work in tandem with the local IRS technical personnel to provide deskside and network support services to new and current IRS employees.



An average day:
As a Telecom Technician II, you will provide end-user support and troubleshooting assistance, and coordinate with other IT organizations or vendors to resolve end-user as well as network incidents. You will also provide on-site incident management support, delivering resolution for local and wide-area network incidents and problems. Additionally, in this position you will:

  • Manage existing operational equipment and install and configure new switches and routers, IP desk phones, Voice over IP support on network devices, and ensure that devices are configured correctly.
  • Troubleshoot and resolve assigned network support trouble tickets, provide timely updates in the ticketing system of the work performed. Also provide corrections of any discrepancies identified, and root cause analysis to prevent future discrepancies.
  • Set up replacement switches and routers at network location.
  • Test and confirm operation of installed switches and routers.
  • Remove and execute asset control procedures to excess the refreshed target system.
  • Utilize Call Management Software to handle voice mail issues.
  • Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.
  • Perform peripheral repairs and maintenance.
  • Relocation of computer equipment.
  • Provide informal customer instruction and confirm customer satisfaction.
Basic Qualifications:
  • As a requirement of this position, all candidates must be either a U.S. Citizen or have lawful permanent residence in the United States. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
  • Must have no less than 2 years’ recent (within the past 3 years) experience as a telecom technician or similar position.
  • Must have hands on experience with: Hubs, Routers and Switches, Firewalls, TCP/IP protocols, VoIP, DNS, CISCO Hardware & Products, configurations, troubleshooting, Testing and O&M of the Network.
  • Outstanding diagnostic, problem-solving and analytical skills
  • Good knowledge of LAN/WAN networks
  • Hands-on experience with common networking software and hardware
  • Excellent customer service skills
  • Exceptional oral and written communication
  • Excellent time management skills
Other Requirements:
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Local travel may be required.
Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
  • Prolonged periods of computer desk work.
  • Dexterity of hands and fingers to operate a computer keyboard and other computer components.
  • Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
  • The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
  • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
  • Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
  • Maintain a professional emotional response when working with others.
  • Ability to lift up to 50 lbs.
  • Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).
  • Maintain and update servers by updating internal hardware.
  • Move, rack and stack servers, switches, or routers.

Connect directly with your dedicated recruiter, Yolaine, on Epsilon’s careers page.






Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.


Please click here to review your rights under EEO policy.


If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com.



#LI-DNP

Job Tags

Holiday work, Permanent employment, Full time, Local area, Immediate start, Remote job, Relocation,

Similar Jobs

SeaBreeze Homes and Living

Work From Home-Travel Consultant Job at SeaBreeze Homes and Living

 ...Embark on a promising venture in the hospitality and travel industry by establishing a Remote Travel Consultant business. This opportunity is perfect for individuals who excel in communication, possess excellent organizational skills, and are dedicated to providing seamless... 

VAA

Structural designer Job at VAA

Structural Designer (Hybrid/Remote) Our growing firm is looking for passionate problem-solvers driven to make a real impact: we're hiring a Structural Designer. Design the infrastructure that propels commerce, enables a more sustainable impact, elevates municipal services... 

University of Maryland Medical System

Staff Nurse, Nurse Residency Program Job at University of Maryland Medical System

 ...regarding the health status of the client. The data is recorded, accessible and communicated to appropriate members of the...  ...ensure positive quality outcomes (Core measures, NDNQI indicators, Nurse Sensitive indicators, and other hospital and unit specific measures... 

Carle Health

Pulmonary Disease/Critical Care - Physician Job at Carle Health

Overview: Carle Health is seeking an additional BE/BC Pulmonary Disease/Critical Care physician to join our practice at Carle BroMenn Medical Center in Normal, Illinois.

Team Gillman

Auto Body Shop Manager Job at Team Gillman

 ...Auto Body Shop Manager If you are an independent, proactive thinker who is driven to meet goals while maintaining a strict level of quality control and enjoy problem solving while being in control of defining and improving processes, we have a position for you! Job...