Service Desk Manager Job at Comtech LLC, Bethesda, MD

VGRIT3RvaDZva3AxbE9zSFQyTkkwWU9FcXc9PQ==
  • Comtech LLC
  • Bethesda, MD

Job Description

Role: Service Desk Manager

Employment Type: Full-Time

Workplace Type: On-site

Location: Bethesda, MD, USA

We're seeking an experienced Service Desk Manager to oversee the daily operations of our federal client! You'll lead a team of technicians, monitor performance metrics, and drive continuous improvement through ITIL-based processes. Ready for your next step in IT support and leadership? Apply today.

KEY RESPONSIBILITIES:

  • Oversee daily IT Service Desk operations for more than 600 staff members and manage after-hours on-call support for VIP users.
  • Ensure incident and request resolution aligns with SLAs and ITIL best practices.
  • Supervise a team of service desk technicians, coordinating schedules and fostering professional growth.
  • Drive user satisfaction through prompt issue resolution and high-quality service delivery.
  • Prepare service desk performance reports and maintain documentation in ServiceNow.
  • Identify and implement process improvements to enhance efficiency and effectiveness.

KEY REQUIREMENTS:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 10 years in IT support, with at least 5 years managing an IT service desk.
  • ITIL Managing Professional (MP) or higher certification.

Who We Are

Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.

Job Tags

Full time,

Similar Jobs

Allied Universal

Security Officer Secret Clearance Site Job at Allied Universal

 ...plan, employee assistance programs, company discounts, perks, and more.**Must Have Security Experience 3-5 Years****Must Have Secret Clearance****Must Have Good Driving Record****Full Time Swing Shift 2:00pm - 10:00pm****Pay Rate $24.01 / Hour****Huntington Beach... 

Department of Industrial Relations

Court Reporter Job at Department of Industrial Relations

 ...summaries of hearings. Prepares verbatim transcripts and other legal or administrative...  ...free of errors; Knowledge of legal, medical, and other technical terminology; Knowledge...  ...Please note that the Exam and Certification Online System (ECOS) does not allow you to... 

Brandeis University

Adjunct Instructor in Molecular & Cellular Biology | Brandeis University Job at Brandeis University

 ...University's Graduate Professional Studies (GPS) is looking for an industry leader to teach in our Master of Science in Applied Biotechnology & Enterprise program. Additionally, this adjunct faculty member will develop the Molecular & Cellular Biology course and will become... 

Southside Medical Care

Physician Assistant Job at Southside Medical Care

 ...Our practice is a physician owned thriving Family and Occupational Medicine practice established...  ...No Hospital rounds. The Physician Assistant is responsible for providing primary and...  .... Ordering and interpreting lab, radiology, and other diagnostic study results. Provide... 

Tactibit Technologies LLC

Python Developer Job at Tactibit Technologies LLC

 ...team of hands-on professionals dedicated to solving problems and developing innovative solutions in support of our customers' critical...  ...commitment to excellence in everything we do. About the Python Developer position We are looking for a talented Developer with...