Job Description

Patient Care Coordinator

As a Patient Care Coordinator, you will play a vital role in supporting patients by helping them navigate the complexities of healthcare access. You'll be regionally aligned and act as an expert resource on topics such as reimbursement, co-pays, foundation assistance, and Patient Assistance Programs (PAP). Your primary responsibility will be facilitating positive interactions between patients and healthcare providers, ensuring smooth access to prescribed therapies.

Key Responsibilities:

Serve as a trusted advocate for patients, assisting with program enrollment, the reimbursement process, affordability support, and ensuring access to prescribed therapies.
Be the direct point of contact for healthcare providers in your region, providing continuous support and building strong, professional relationships by offering detailed information on programs and patient needs.
Collaborate with both prescribers and patients to eliminate any non-clinical barriers to accessing prescribed medications and therapies.
Possess an in-depth understanding of various payer types, including private/commercial insurance as well as government programs such as Medicare, Medicaid, and Veterans Affairs (VA/DOD).
Act as a liaison for clients (e.g., sales representatives) to strengthen relationships and foster ongoing communication.
Maintain accurate records in accordance with relevant program standards and regulations.
Build rapport and trust with patients and healthcare providers, establishing long-term, positive relationships.
Skills & Qualifications:

Proven customer service experience, particularly in call center settings.
Familiarity with prior authorization processes, medical insurance, and reimbursement protocols.
Knowledge of medical terminology and healthcare systems, including Medicare, Medicaid, and private insurance.
Bilingual skills are a plus.
Experience with medical claims, patient registration, and insurance verification.
Strong case management skills, especially in relation to patient access to care.
Additional Requirements:

At least 3 years of experience in the healthcare industry, with a preference for experience in Medicaid vs. Medicare.
Prior experience in reimbursement processes, care coordination, or patient access is highly preferred.
Training will be conducted onsite for up to 30 days, followed by a remote work arrangement.
If you are passionate about helping patients and building strong relationships in a healthcare setting, this position offers a rewarding opportunity to make a meaningful impact.
Employment Type: Full-Time
Salary: $ 16.00 21.00 Per Hour

Job Tags

Hourly pay, Full time,

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