Part Time Customer Service Associate Job at Hertz, Austin, TX

U2RMS3Q0TjRwVTU0bXVVRlRtRkwwNE9Eb0E9PQ==
  • Hertz
  • Austin, TX

Job Description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.50 hourly

Qualifications:

  • 3+ years of demonstrated experience in customer service, with experience in operations and sales. 
  • Rental car experience a plus.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Excellent relationship-building and leadership skills.
  • Excellent problem-solving and decision-making skills.

Apply today and shift your career into drive for tomorrow.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Job Tags

Hourly pay, Immediate start, Shift work,

Similar Jobs

AirGarage

Growth Marketer Job at AirGarage

 ...every piece of urban real estate toward its highest and best use. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. As a full-stack parking operator, we automate... 

Michigan Medicine

Medical Coder - Outpatient Job at Michigan Medicine

 ...Professional Coder (CPC), or Certified Outpatient Coder, or Certified Coding Specialist (CCS), or Registered Health Information technician (RHIT), or equivalent. Extensive knowledge of ICD-10-CM, CPT, and HCPCS coding systems. Strong understanding of medical terminology,... 

Northwestern Memorial Healthcare

Resource Coordinator Environmental Patient Escort - Patient Escort Department Supervisor Manager Level Full-time Nights Job at Northwestern Memorial Healthcare

 ...eligible for benefits to begin on the first of the month following their start date. The Resource Coordinator Environmental Patient Escort reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and... 

Honeywell

Assembly & Test Technician - Level 3 Job at Honeywell

 ...Join a team recognized for leadership, innovation and diversity The future is what you make it! At Honeywell Advanced Connected Sustainability Technologies (ACST), our outstanding team of thinkers, innovators, and doers help make the future. We build environments... 

Home Helpers of Dallas

Caregiver/CNA with Dementia Experience Job at Home Helpers of Dallas

 ...The right Caregiver for this Client: Must haveDementia Experience Be an Excellent Cook or Good at following recipes Pays attention to Details At Home Helpers Home Care of Dallas, our compassionate caregivers strive to ensure our caregivers receive the highest...